Online Security

Your security is important to us. These pages are hosted on secure servers which encrypt all sensitive data.

Further Information

We accept the following credit and debit cards:

Our payments are processed using Card (Sage Pay)

Privacy Policy

Terms & Conditions

Terms & Conditions


The East Somerset Railway Ltd issue tickets for our services and undertake to honour current validated travel vouchers issued by our retail partners.

When you receive your tickets, please keep them in a safe place. Please note that direct sunlight or heat can sometimes damage tickets.

Tickets purchased on may be subject to a per ticket service charge and a non-refundable per order processing fee.

Tickets will be posted by East Somerset Railway Ltd which aims to post all tickets within 6 working days unless otherwise noted. If you have not received your tickets within 48 hours of travel and are not aware that tickets are being held for you for collection at the railway, please contact East Somerset Railway Ltd as soon as possible.


Occasionally, services may be cancelled or rescheduled for a variety of reasons. If the service is cancelled, please contact us for information on receiving a refund from the responsible party. If the service was moved or rescheduled, East Somerset Railway Ltd may set refund limitations. Contact us for exact instructions.

Tickets may be restricted to a maximum number per person, per credit/debit card and, for some services a restriction may apply per household. We reserve the right to cancel tickets without prior notice if purchased in excess if this limit.


For information about a purchase you've made, contact us, quoting your confirmation code given to you at the conclusion of placing an order.



This ticket is issued subject to the Rules and Regulations of the East Somerset Railway Ltd. Full details are available on request.

Please check your tickets as mistakes cannot always be rectified.

It is the responsibility of the ticket holder to ascertain whether a service has been cancelled and the date and time of any rearranged service. If a service is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the East Somerset Railway Ltd. Please note that we cannot guarantee that ticket holders will be informed of such cancellation before the date of travel.


The East Somerset Railway Ltd reserves the right to refuse admission should patrons breach any Rules and Regulations of the East Somerset Railway Ltd. The East Somerset Railway Ltd may on occasions have to conduct security searches to ensure the safety of the patrons.


We regret that tickets cannot be exchanged or refunded after purchase. The East Somerset Railway Ltd cannot be held responsible for any tickets which are lost or stolen. East Somerset Railway Ltd reserves the right to cancel ticket bookings which it reasonably suspects to have been made fraudulently.

If this ticket is re-sold or transferred for profit or commercial gain by anyone other than East Somerset Railway Ltd. it may be voided and the holder may be refused travel.

The East Somerset Railway Ltd operates a strict No Smoking policy, including eCigs, on the trains. 

Only food and drink purchased onboard may be consumed on the reserved Dining Carriages of our trains.

The East Somerset Railway Ltd accept no responsibility for any personal property.

Ticket holders consent to filming and sound recording as visitors.

If a service is rescheduled, ticket holders will be offered tickets to the rescheduled service, equivalent to the face value of the ticket. If a service is cancelled, ticket holders will be offered travel on an alternative service (subject to availability) up to the value on the ticket.

All of these terms and conditions are governed by English Law.

The ticket holder must comply with all relevant statutes, safety announcements and East Somerset Railway Ltd regulations whilst traveling.

Breach of any of these conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall enable the railway to refuse to carry you as a passenger.

Tickets may be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number.

The East Somerset Railway Ltd does not guarantee that the trains will arrive or depart at the times stated and reserves the right to cancel, alter or suspend any train without notice, or to substitute a different engine should this be necessary for whatever reason.

Your customer details will only be used for the the marketing purposes of the East Somerset Railway Ltd and will not be passed to any Third Party Company for marketing use. If you do not wish to receive further details about similar products and services from the Railway please write to the East Somerset Railway Ltd, The Railway Station, Cranmore, Somerset BA44 4QP. For further details please read our Privacy Policy.

Trouble with your purchase? Contact East Somerset Railway 01749 880417

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.